Refund Policy

Standard window

Tickets are refundable up to 72 hours before the event unless the organizer sets stricter, tier-specific rules (shown on the event page before you buy).

What's refundable

• Ticket price: fully refunded within the eligible window.
• Platform fee & payment fee: non-refundable, except on event cancellation.
• GST: refunded proportionally with the refunded amount.

Event cancellation

If an event is cancelled by the organizer, all tickets are refunded automatically in full — you don't need to do anything.

Rescheduling

If an event is rescheduled, your ticket remains valid for the new date. If you can't make it, you may request a refund within 7 days of the announcement.

How to request

Open the order in your account and tap 'Request refund', or contact support. Refunds are returned to the original payment method within 5–7 business days.